Pre-Existing Medical Condition Screening

Catering for over 3000 possible medical conditions, WNG wanted a simple way to make sure their customers could stay covered.

 

Brand: WNG
Role: UX

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Challenge

• Multiple Paper forms for each brand
• Claims officers and processing bottlenecks
• So many different scenarios
• Dealing with the gamut from simple to really complex claims
• Sometimes forms aren’t appropriate and a human voice is what’s needed

UX Toolkit

Requirements

User Research

Metrics & Analytics
Usability testing
Stakeholder & End User interviews
Heuristic Reviews
Competitive reviews
Requirements Workshop

Design

Functional & Visual

Wireframes
Graphical design Comps
Detailed Spec
Prototyping
Usability Testing
IA & Site map
Process & task Diagrams

Build

Development

Proof of concept development
Implementation oversight
Style Guide
Content Inventory

Post-release

Monitoring

Metrics & Analytics
Usability Testing

Process

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